All sales are final. No refunds.
You can exchange your purchase within 30 days, accompanied by the original order invoice/receipt and original 2Wins packaging.
Merchandise can only be exchanged if it is unused, unaltered, unwashed, and undamaged, with all original tags attached.
Your exchange can be coordinated via email (2winsgmpk@gmail.com) or by contacting us at +92-300-0912540 between 09:00 am to 05:00 pm, Monday to Saturday.
In case of a price mark-down due to a sales promotion, customers are only eligible to exchange against the new, discounted price.
Used or misused items will not be eligible for exchange.
Damaged merchandise claims must be made within 3 days of delivery, along with unboxing proof or photos where applicable.
Claims and exchanges may take up to 3 weeks to be processed.
No exchanges can be made during sale or promotional periods.
Products purchased on promotion/discount are not eligible for exchange.
Since 2Wins operates as an online store, all exchanges must be initiated through email or phone, items cannot be exchanged in person.
Customers are responsible for return shipping unless the item received is damaged or incorrect.
